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Important Note:
First time customers are subject to credit card verification. When your credit
card is authorized, your funds will be put on hold (pending) until the order is
shipped. Once the order is shipped, the payment will be processed within 1 to
30 days after your date of purchase. If you would like us to expedite the collection
of the funds, please let us know.
To Expedite Processing and For Your Own Security: 1.Your billing
information must be exactly as it appears on your credit card statement (name
on the card, billing address, and billing phone number). If any of the information
you provide differs from your credit card records, a representative will contact
you by phone or e-mail. The order can not be processed until we receive the proper
billing information. To have your order processed quickly, you must respond quickly.
2. If your Shipping Address is different than your Billing Address, we are required
to verify this information with your credit card company. As a result, your order
may be subject to delay. Please allow 24 to 72 hours for the verification process.
To help us expedite this, we ask that you register your shipping address as a
"secondary address" with your credit card company. Be sure to mention the secondary
address is for shipping purposes only. Please notify us as quickly as possible
when you have added the shipping address so that we can finish processing your
order.
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Credit/Debit Cards You may pay using a Credit or Debit Card (VISA or
MASTERCARD). Once you place your order, your funds will be put on hold until the
hold is taken off or the payment is processed (which ever is sooner). Once the
order is shipped, the payment will be processed within 15 to 30 days after your
date of purchase, and the funds will be deducted from your account. Please Note:
While your funds are being held, you will not have access to these funds until
the hold is taken off. Holds usually last 3 - 5 business days; however, this may
vary from bank to bank or credit card company. Please call your bank/credit card
company to ask what their policies are regarding pending transactions.
Delivery Method
All orders are shipped out from our warehouse in Secaucus, NJ (MEADOWLAND DISTRIBUTION
CENTER) via UPS or USPS. Please note that UPS is not required to obtain a signature
from the customer if the order is being shipped to a residential address. If you
would like to request a signature requirement for your delivery, please mention
it under “Customer Comments” before checking out your order. If your package has
been lost or stolen, we will claim a LOST PACKAGE REPORT with UPS and start an
investigation.
Exchanges/Returns
If you would like to make any exchanges or returns, the items should be mailed
to our main headquarters in NYC: Exchanges and Returns, ShopCOOGI.com, 350 Fifth
Avenue, Suite 6617, New York, NY 10118. Please include a copy of your Pick Ticket
along with further instructions. We WILL NOT accept any items that are not in
the condition that you received them in, or if they are past 30 days after the
date of delivery. If you receive any damaged items, please mail them back to NYC,
and we will go ahead and resubmit your order. In rare instances, if your item
gets damaged after following care instructions, we will have our Research Department
will look into it, and their decision is final.
Customer Service
Please do not hesitate to contact us with any questions regarding our COOGI items,
or your order. You can give us a call at 212.273.3350, or feel free to e-mail
us at info@shopcoogi.com
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